FAQ

 

Ordering

Q:   Can I order through phone?

A:   yes. Through our customer care line at +60186693880. However, we strongly recommend you to place your order through our website to avoid disappointment.

Q:  Can I make changes or cancel my order after the order is confirmed?

A:  Yes, any changes or cancelation to your order you must write in to us at bonjour@beautifleurs.com with at least 24 hours of advance notice. We will not be able to make changes or cancellation if notice given is lesser than 24 hours.

 

Payment

Q:   What form of payment method do you offer?

A:   We accept bank online transfer, Credit Card (Visa, Master, American Express), Debit Card and Paypal. All online transaction information will not be kept with beautifleurs.com and it’s all processed by the most reputable paypal & ipay88 secured payment gateway.

Q:   How do I know if my order and payment has been successfully made

A:   All successful order will receive a confirmation email with your order number and details. Do check your junk/spam mail box if it’s not in your inbox.

 

Delivery

Q:   Do beautifleurs ship nationwide or internationally?

A:   Currently our delivery in Malaysia is limited to Kuala Lumpu and Selangor except for dry flower series (CLICK HERE TO VIEW DRY FLOWER COLLECTION ). You may check our delivery coverage areas at HERE.

Q:   What time will you deliver to me and can I specify an exact delivery time?

A:   Upon checkout you will have the option to select your preferred delivery time slot (whether in the morning anytime 10am-2pm, or afternoon anytime 2pm-6pm). However we are unable to provide exact time delivery or facilitate other delivery time frame other than the stated, as all orders are taken out for delivery from one area to another, and it’s subjected to traffic condition and weather. Contact us if you want us to deliver your order after 6pm (extra charges will be subjected) .

Q:   Do you do same day delivery and how many day of advance order required for a delivery?

A:   Yes same day delivery is available only for selected designs, and it has to be order before 1pm on weekdays, excluding weekends and public holiday.

Q:   Is there any charges for delivery?

A:   delivery fee is subject to weight and distance. But if you purchase more than 1 item from beautifleurs, you will receive complimentary delivery from us. If you failed to purchase more than 1 item, delivery fee will be subjected. Click HERE to see our Delivery fee. On the other hand, a flat rate of only RM10 (east Malaysia) RM15 (west Malaysia) to ship national wide for dry flower series.

Q:   Do you deliver to hotel, factory, office or house?

A:   Yes we do door to door delivery to houses, offices, factories. As for hotel, our delivering partner will only deliver up to reception counter or at the lobby.

Q:   Can I self-collect instead of deliver to me?

A:   Yes you may self-collect from the shop if you wish to.

 

Product

Cakes

Q:   Can you write message for the cake/bouquets?

A:   Yes we do write message upon request. You may leave your messages to us at the “Checkout” page, under the “Order Notes” column.

Q:   Will knife and candles provided for the cake?

A:   Yes knife will be provided for all cakes order. You may request for the number of candles at the Checkout page.

Q:   How long can I keep my cake / chocolate / cookies?

A:   As all our products do not contain preservation, cakes are best consumed within 3 days, chocolate to consume within 1 week, while cookies to consume within 3 weeks.

Q:   How do I keep the cake / chocolate / cookies when I received it?

A:   All cakes and chocolates must keep refrigerated (2°c – 6°c) at all time before served. Cookies to keep in dry room temperature, avoid from direct sun contact.

Flowers

Q: Why do you need to substitute sometimes?

Sometimes it will be necessary for us to substitute flowers, wrapping or containers due to temporary, seasonal or regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style, theme and colour scheme of your chosen item is preserved and will only substitute items of equal or higher value. We have strict substitution guidelines in place to ensure the integrity of the item you have chosen is maintained.

Where significant substitutions need to be made one of our friendly team will be in contact with you to discuss how to proceed. In the event that we can’t reach you by phone, we may at times approve minor substitutions on your behalf in order to avoid disappointment or missing an important event

Q: What if I can’t find a product I want online? Can I customise my request?

Please contact us and our experienced representatives will work with you to make sure that we capture your specific needs. Petals Network will make every effort to complete the order as requested.

 

Refund/ replacement

Q: What is your refund policy?

If you are dissatisfied with the quality of the flowers or cakes received, we kindly ask that you write in bonjour@beautifleurs.com for review within 24 hours from the time of purchase. A photograph of the flowers or gift is requested in order for us to review the quality issue and educate our florists. A response to quality issues is usually given within 24 hours of receiving the photo.

Refunds are processed within 7 business days of the customer being notified that their request for a full or partial refund has been granted. Funds are returned either to their credit card or PayPal account depending on their method of payment.